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Operations Manager Partner Relationship (Ops TL)
Location: Ambattur Industrial Estate, Chennai.
Employment Type: Full-timeReports To: Founder / CEO
About Shero:Shero is the worlds first branded home food platform, empowering thousands of women homepreneurs across India to deliver authentic, regional cuisines. We are expanding rapidly and seeking leaders who can combine operational excellence with empathetic partner relationship management.
Role Overview:We are seeking an Operations Manager Partner Relationship who will serve as the voice of Shero to our kitchen partners (Shero Partners). This role requires a customer relationship expert with proven ability in handling multi-language teams, driving partner engagement, and leading data-driven coaching & training programs to improve performance and satisfaction.
Key Responsibilities:
Lead the Partner Relationship Operations for Shero kitchen partners across regions.
Manage, coach, and mentor a multi-language Partner Support & Operations team.
Build strong relationships with partners to ensure retention, satisfaction, and growth.
Analyse partner performance data and develop structured coaching/training interventions.
Implement SOPs and feedback mechanisms to improve partner experience.
Act as the escalation point for partner issues, ensuring timely resolution.
Collaborate cross-functionally (Operations, Growth, Finance, Training) to drive partner success.
Contribute to building Sheros culture of empowerment, empathy, and excellence.
Requirements:
5+ years of experience in customer/partner relationship management in high-growth sectors (FMCG, QSR, Food Tech, E-commerce, or related).
Proven experience in managing multi-lingual teams across regions.
Strong data-driven mindset with the ability to translate insights into action.
Excellent communication, negotiation, and coaching skills.
Ability to design and deliver training modules for large, diverse teams.
Passion for empowering women entrepreneurs and building sustainable ecosystems.
A Lead Generation Specialist identifies, attracts, and nurtures potential customers (leads) to build a sales pipeline, using strategies like cold outreach, content marketing, and data analysis. Key responsibilities include researching target audiences, creating compelling outreach materials, managing lead databases, qualifying leads for the sales team, and analyzing campaign performance to optimize results.
Fresher or up to 1 year of experience in telecalling, customer service, or a similar role
A positive and professional attitude with a customer-centric approach.Coordinate closely with marketing and operations to align lead flow and sales targets.
Make 30-50 daily calls to MSMEs in Chennai/Tamil Nadu
Introduce our consulting services, confirm interest, and book follow-up meetings
Update basic call notes in CRM
Send follow-up messages via WhatsApp or email.
1. Lead and manage a team of Sales Executives to achieve sales targets
2. Develop and implement sales strategies to generate new leads and close deals
3. Conduct product demos and consultative sales pitches for prospective clients
4. Build and maintain strong relationships with clients to ensure customer satisfaction
5. Collaborate with internal teams (Marketing, Product, Support) to address client
needs
6. Monitor team performance, generate weekly/monthly reports, and optimize
workflows
7. Stay updated on industry trends, WhatsApp API capabilities, and competitors.
offerings
Virtual Assistant Lead Generation
PROCESS:- DIRECT SELECTION ONLY
SALARY:- 15000-20000
SHIFT:- GENERAL SHIFT
LOCATION:- CHENNAI
QUALIFICATION:- ANY DEGREE
GENDER:- MALE & FEMALE
AGE :- 18 - 35
INTERESTED CANDIDATES WHATSAPP
SMS
Virtual Assistant Lead Generation
PROCESS:- DIRECT SELECTION ONLY
SALARY:- 15000-20000
SHIFT:- GENERAL SHIFT
LOCATION:- CHENNAI
QUALIFICATION:- ANY DEGREE
GENDER:- MALE & FEMALE
AGE :- 18 - 35
INTERESTED CANDIDATES WHATSAPP
SMS
A Customer Service Team Lead plays a pivotal role in ensuring a company's customer service department operates effectively and efficiently. Positioned within the customer experience team, the Customer Service Team Lead is responsible for guiding a team of customer service representatives, ensuring they meet the organizations standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.
Responsibilities
The responsibilities of a Customer Service Team Lead can be varied and demanding. Here are the key duties typically assigned to this role:
Team Management: Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
Performance Monitoring: Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
Training and Development: Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
Customer Interaction: Handling escalated customer service issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
Quality Assurance: Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
Feedback Collection: Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
Reporting: Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
Collaboration: Working closely with other teams, such as sales, marketing, and product development, to ensure customer feedback is integrated into overall business strategies.
Conflict Resolution: Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth-working environment.
Resource Management: Managing resources such as software, tools, and other materials necessary for delivering excellent customer service.
Required Skills
To excel as a Customer Service Team Lead, certain skills are essential. These skills include:
Leadership: The ability to inspire, guide, and mentor team members, fostering a collaborative and productive team environment.
Communication: Strong verbal and written communication skills for effectively interacting with customers, team members, and other departments.
Problem-Solving: Excellent problem-solving abilities to quickly and efficiently address customer issues and team challenges.
Empathy: The capacity to understand and empathize with customer concerns, which is crucial for delivering exceptional service
Job Description:
We are looking for a responsible and organized Warehouse Executive to manage day-to-day warehouse operations. The ideal candidate will handle inventory, stock movement, and ensure smooth inbound and outbound processes.
Key Responsibilities:
- Receive, unload, and store goods safely
- Maintain accurate stock records and inventory levels
- Prepare and pack orders for dispatch
- Coordinate with transport/delivery teams
- Ensure cleanliness and safety of the warehouse
- Perform regular stock audits and report discrepancies